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Patient Support Pathway

Post-Discharge Support

Our support is available at any time but can begin from the moment you leave hospital. Alternatively, we can review current support and explore options that are better tailored to your recovery.

Woman in wheelchair in home receives post-discharge support
Our Approach

A Transition from Hospital to Home

From Day of Discharge

Our support begins the moment you leave hospital care, ensuring no gap in your recovery pathway.

Covering All Injury Types

Specialist knowledge in brain, spinal, and complex orthopedic injuries for all age groups.

Nationwide Coverage

A network of specialist signposters across the UK, providing local knowledge with national expertise.

HOW WE ASSIST

Post-Discharge Support Services

Emotional & Peer Support

Compassionate guidance through shared lived experience

Housing & Accessibility

Support adapting your home environment for recovery

Long-Term Care Planning

Ongoing case management across all stages of recovery

Legal & Capacity

Powers of Attorney, Compensation, Deputyship and capacity planning

Rehabilitation Coordination

Professional assessment and rehabilitation funding support

Financial Support 

Advice and practical guidance on financial choices and options
Our Process

Your Post-Discharge Pathway

1

Hospital Liaison

Meeting the family before discharge to assess immediate needs.
1

Initial conversation

We begin with an open conversation. This involves listening to your situation in as much detail as you would like and asking some questions to get a sense of how we can help. 

2

Personalised Plan

After the initial call, we speak to our specialist colleagues and expert contacts to decide the best information and avenues to offer to you.
3

Follow-up conversation

We usually follow up with another call, which might be us advising you or passing you on to an expert contact from our trusted network – this might be a solicitor, a therapist or a financial advisor, for example.
Supporting Families Through Every Stage
Acquired Brain Injury
Tailored Guidance for Complex Cognitive Recovery

Brain injuries impact every aspect of a family’s life. Our specialists provide deep expertise in cognitive rehabilitation pathways, benefit entitlements, and mental capacity support to ensure the patient has the best foundation for long-term health.

Spinal Cord Injury
Expert Navigation for Physical and Structural Needs

From coordinating home adaptations and assistive technology to securing funding for high-level care packages, we help families adapt to the new physical realities of a spinal cord injury with practical, empathetic advocacy.

Frequently Asked Questions

Patient Support FAQs

Find answers to common questions about our support services, legal guidance, and financial assistance pathways.

How do I access the Patient Support Pathway?

You can access our pathway by contacting our team directly via phone or email. We will guide you through the initial assessment process and connect you with the right specialist support.

What legal guidance do you offer for patients?

We provide guidance on capacity, powers of attorney, deputyship, compensation support and general legal support for personal injury and employment matters. Our goal is to protect your future and ensure your voice is heard. 

Can you help with financial assistance and benefits?

Yes, our team specialises in financial guidance. We assist with navigating Welfare Benefits, Grants and other financial support pathways available to patients and their families.

Do you offer emotional support for families?

Compassionate support is at the heart of our pathway. We provide peer-to-peer support and guidance for families navigating the complexities of post-discharge care.

How long does the initial assessment take?

The initial assessment is tailored to your needs. It typically involves a comprehensive review of your ongoing rehabilitation needs and exploring various funding options available to you.

Can I approach Patient Support Pathway if I have already spoken to you?

Yes, you can connect with us wherever you are in your recovery journey for advice or feel you need further help.  

Let Us Support You

We’re here for patients and families at every step of the recovery journey. Whether you need guidance, advocacy, or just someone to talk to, our team is ready to support you.

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